Government Gives Warning to OLA and UBER

Government Gives Warning to OLA and UBER

Government Gives Warning to OLA and UBER to mend their Ways of Handling Customers

The government had summoned these companies on Tuesday, in which complaints about their unfair trade practices were discussed. Questions were also asked about fare calculation, surge price, cancellation policy and protection of customer data. Consumer Affairs Secretary Rohit Kumar Singh said, “We have informed them about the increasing customer complaints.

The government has warned app-based cab companies, including Ola and Uber, to improve their system. Said that if companies do not address the ever-increasing complaints of consumers, then strict action will be taken against them.


The government had summoned these companies on Tuesday, in which complaints about their unfair trade practices were discussed. Questions were also asked about fare calculation, surge price, cancellation policy and protection of customer data. Consumer Affairs Secretary Rohit Kumar Singh said, “We have informed them about the increasing customer complaints. Figures are also given. Representatives of Meru, Firefly, Rapido along with Ola and Uber also attended the meeting.

Drivers cancel booking, consumers pay fine

The secretary said, more complaints have been received on the 'Jago Grahak Jago' helpline. These figures reflect consumer resentment against these cab companies. It has been learned that the cab drivers after accepting the booking pressurize the consumers to cancel the same. Customers are liable to be fined for canceling the booking.

Adopt zero tolerance policy
Nidhi Khare, Chief Commissioner, Central Consumer Protection Authority, said that the cab companies will soon issue an advisory to ensure that consumer rights are not violated through unfair trade practices. The government will adopt a policy of 'zero tolerance' against these companies.

Low cost services to new customers
Khare said, also asked the cab companies why different fares are charged from different people for going from one place to another. Companies use algorithms to entice new customers to charge them less for services, while charging existing customers more.

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